Some customers apparently hit my tolerance level. I explained and explained and he just seems to understand and keep changing my words. Seriously.
SituationCustomer wants a black and blue jeans. My shop got blue jeans but no black jeans. Me doing my job offered to help her check for the stock from the outlet nearer to her house.
After checking and confirm that LocationX got the black jeans so settled reservation for her. Then she say she wants alteration and asked if both jeans can be altered first. I said can. Then she worried that the black jeans will have any defects or what so i suggested that she buy the blue jeans here and go LocationX for measurement and get the pants done there. She say, "So troublesome arh? Now i need to bring down the pants first why you cannot do and send to LocationX for us?" I told her i can do everything provided they can wait. She said okay.
Therefore, i called LocationX and the staff is very nice as she agreed to help me alter despite it's supposed to be my shop task. But she worried that after alteration, the customer might reject the pants saying got defects. She was nice enough to say she will provided 1-hour alteration after they checked.
Me: "LocationX agreed to do the alteration for you but they asked if you want to go down to check the jeans just in case there are any defects as after alteration they might not be able to do the exchange. So after you checked, they will provided you 1-hour alteration for you. Then you can collect both of the pants. The whole process takes around 3 to 5 days because i need to transfer this blue jeans over to their shop too."
Wife: "3 to 5 days okay arh. So long before Sunday can collect im fine."
Husband: "If i go down now i can collect in 1-hour time la?"
Me: "If you want to go there and collect in 1-hour you need to pay $2 per pants because it's same day collection."
Husband: "Why must pay? You just now say dont need to pay? I thought XXX always provide free alteration?"
Me: "Because you want to collect in advance. We do provide free alteration but collection is next day. If you want to collect on the same day you will need to pay $2 per pants. It's our company policy."
Husband: "Then now means i got to do double trip just to alter the pants. Transport very expensive you know. I still need to cab there just to check the pants then they can alter for me. Then need to wait 3 to 5 days again then i can collect the pants."
*Nobody asked you to take cab what. Anyway you said you stay nearby.*
Me: "There's no double trip in this case. I will alter this blue jeans here for you and then transfer to LocationX. So in 3 to 5 days when they received the pants, they will call you. Then you go down to check the black jeans and wait for another 1 hour for the black jeans to be altered and you can collect both jeans home. No double trip."
Husband: "You see.. ... ... .. .. .. "
.... .. .. . . .. .. indicates the repetition of the above statement just now. He just want to insist that he will make a double trip. When in my case i tell him no need. The most annoying thing is that when the husband tried to interpret my words in his way, the wife will go "Listen, you get what my husband mean."
Come on la. You dont operate the company, i got dont need to listen to what you think of the operation should be. I know how my company operate more than you do. Dont come and act as if you know everything. You are not the boss. If you are the boss, you want to do anything i also okay.
After like 15 to 30 mins of arguing explaining, i got really pissed and couldnt take it anymore. I asked them to hold on and get my manager over to talk to them.
How they settle? Because the son say "I dont want to buy already, so troublsome." Dont want to buy even better. I seriously cant be bothered by this type of people. I tell you NO MEANS NO.
The wife walked out of the shop first. Still got the cheek to tell me "Sorry ar, my husband very demanding." I just turned to her, shake my head and walk away. I can just say your husband is not DEMANDING, he is just PURE DUMB. GET IT? DUMB!
